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Getting Started & KYC
Step-by-step registration, Tier 1 and Tier 2 ID verification, biometric liveness checks, and account setup.
8 Articles →Deposits & Faster Payments
Instant GBP bank transfers via Faster Payments, debit cards, and on-chain cryptocurrency wallet deposits.
12 Articles →Spot Trading & Conversions
Understanding order books, market vs limit orders, zero-fee swaps, and trading fee tiers.
15 Articles →Staking Packages & Nodes
How to activate Lightning and Brightening nodes, automated staking reward cycles, and jackpot participation.
10 Articles →Security & 2FA Recovery
Configuring Google Authenticator, YubiKey hardware keys, anti-phishing codes, and session protection.
9 Articles →Web3 & Wallet Connect
Linking MetaMask, Trust Wallet, and Coinbase Wallet, signing on-chain transactions, and smart contract safety.
7 Articles →Frequently Asked Questions
How fast are GBP deposits and withdrawals on Crypzai?
GBP fiat deposits and withdrawals utilize the UK Faster Payments Service (FPS) network. In most cases, funds are credited to your Crypzai balance or sent to your UK bank account within 60 seconds, 24 hours a day, 7 days a week.
What documents are required for Tier 2 verification?
For full Tier 2 verification, you will need a valid government-issued photographic ID (UK Passport, UK Driver's Licence, or National ID) and a recent proof of address dated within the last 3 months (utility bill, council tax statement, or bank statement).
How do automated staking package yields work?
When you purchase a staking package (e.g. Lightning or Brightening), your funds are pooled into automated validator nodes. Rewards accrue daily and can be claimed or re-staked directly from your user dashboard under the Staking tab.
What should I do if I lose access to my 2FA device?
If you have your 16-character backup recovery key, you can restore your 2FA authenticator instantly. If not, please email security@crypzai.uk from your registered email address with a selfie holding your photo ID and a handwritten note with today's date.
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